CEBU, Philippines – Teleperformance Philippines remains one of the top ten Information Technology Business Process Management (IT-BPM) employers in Cebu for the fifth consecutive year, according to the Cebu IT-BPM Organization (CIB.O).
The company was awarded at the 6th Transformation Summit and Gala Night held at the City Sports Club, Cebu City. The award was presented by Cebu City Mayor Michael Rama, CIB.O President Aseem Roy, and IT-BPM Association of the Philippines (IBPAP) President Jack Madrid.
As one of the leading and largest employers in the entire country, Teleperformance is the first business, the largest employer, and first BPO company in the Philippines to be certified Great Place to Work® (GPTW) since 2018. This 2023, TP Philippines is set for its sixth consecutive GPTW® certification through the independent Trust Index Survey conducted by the GPTW® Institute, participated by over 50,000 employees from 23 sites across Luzon, Visayas, and Mindanao.
In a statement, Roy of CIB.O affirmed the influence of Cebu’s IT-BPO sector and its key players, such as Teleperformance, in the overall agenda to strengthen national and local economic development.
“[It] is for this reason that CIB.O is bringing back its annual awards and recognition initiative to celebrate the companies in Cebu that made a difference in the industry through their outstanding performance, astounding contributions to the regional and national economies, and for setting prime example for each and every other organization to follow and aspire to emulate,” says Roy.
Teleperformance, with two locations and nearly 8,000 employees in Cebu City as of Q1 2023, stands out for creating jobs and contributing to the local economy’s post-pandemic recovery.
Since the establishment of its Cebu IT Park and Cebu Insular sites in 2005 and 2011, Teleperformance has provided over 24,000 in combined indirect employment opportunities, encompassing essential roles such as janitorial services, security officers, drivers, store attendants, food vendors, and more.
Teleperformance Philippines Chief Executive Officer and Country Head Francisco ‘Sisco’ Lara highlights teamwork, strong people-focus, and collaboration as key factors driving Teleperformance’s success, in a separate statement.
“We have always strived to create an environment where people can thrive both personally and professionally. We invest in their growth, provide them with the necessary resources, and foster a culture of collaboration and innovation. It’s this collaborative spirit that enables us to push boundaries and achieve remarkable results. And whatever success that our business achieves, people and the communities around us stand to benefit.”
The recognition also solidifies Teleperformance’s commitment to the United Nations Sustainable Development Goals, and the company’s genuine care for the communities it operates in through its impact-sourcing programs. These include the university relations program TP LaunchPad and Project Echo, a program specifically designed to hire individuals with hearing impairments. These programs continue to enhance Teleperformance efforts to promote and institutionalize workplace diversity, equity, and inclusion.
For more information on Teleperformance Philippines and its other Impact Sourcing initiatives, visit http://teleperformance.ph/.
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph.